If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. 


Returns can be made by sending the items to:


Returns Department

RBRE-Direct Hub

Unit 6

Shacks Farm Barn

Silverstone Business Park



NN12 8TB


When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Please allow 7-10 business days for the processing of returns.

We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights.


Christmas Policy

Extended returns period for Christmas purchases: please note that, for products purchased in November/December in any year, we are pleased to able to accept returns until 31st January the following year.